1) Respond to Customer Care Surveys that we send out

2) Arrange to participate in accompanied estate inspections by calling 020 7428 4328.

3) Make use of our Complaints System by calling 020 7428 4320 or by referring to the complaints section of this website.

4) Join or start a resident association or join a special interest group. For details on how to do this contact Rasheeda Graham on 0207 428 4237.

5) Register as a 'key voice' with the Community Investment Team if there are no resident association groups or informal groups existing in your area/ For more details please contact the Community Investment Team on 020 7428 4341.

6) Support the Consumer Panel. For more details please contact the Community Investment Team on 020 7428 4341.

7) Attend the Residents Conference which will continue to be held every two years following the first conference held in March 2006.