The different ways in which you can make a complaint:

• Contact us by telephone on 020 7267 7020
• Fill in a complaints form by clicking here. A copy can also be posted to you on request or picked up from reception
• Send us an email at complaints@onehousinggroup.co.uk
• Speak to any member of staff by phone or in person
• Write to us at:
  Customer Service Centre
  Community
  100 Chalk Farm Road
  NW1 8EH

If you need help making your complaint you can nominate someone to act on your behalf, such as a friend, a tenant representative or the Citizen's Advice Bureau (link below).

What happens when you make a complaint?

We will send you an acknowledgment letter to let you know we are dealing with your complaint. The letter will tell you who will be investigating your complaint and the date by which they will respond in writing to inform you of what action will be taken.