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Neighbourhood Management Agreements
The 2003-2005 estate action plans will be revised. Local management agreements will set standards for information, communication and meetings. The agreements will set standards for local service delivery and will specify targets for improved performance. The plans will cover both estates and street properties. more »

Regular Assessment by Residents
The Consumer Panel will work with staff to offer its views on Community’s services and on the way in which they are delivered. The panel will regularly report back to residents on its activities in the residents’ newsletter, Backchat, and on this website. more »

Independent External Assessment
Community has become a member of an independent group called Quality Housing Services Ltd (QHS). more »
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