Either fill in the repair request form or call the Customer Service Centre on 020 7428 4328.
Repairs orders are placed into the following categories:
Emergency repairs Target: To complete works within 24 hours. Where there may be a danger to your personal safety or to reduce damage to the building we aim to attend within 2 hours to make safe before completing the full repair.
Urgent repairs Target: To complete works within 7 calendar days and to attend within 3 days.
Routine repairs Target: To complete works within 28 calendar days and to attend within 7 days.
Specified repairs are determined by Community in consultation with the contractor and notified to the tenant. (You can check which category your repair falls into by looking in your tenant’s handbook.)
The CSC can do all of this for you. Email us at cscadmin@communityhousing.org.uk (change email address) or call on 020 7428 4328
Yes. Please call the CSC on 020 7428 4328 and have your card details ready.
Usually, but you must get written permission from your housing officer before keeping a dog or any other animal that might cause a nuisance to your neighbours.
If a tenant dies, then their husband, wife or partner (same or different sex) can take over the tenancy as long as they were living there at the time of the death. This is called a succession. If there is no husband, or wife, or a partner, a family member may succeed to the tenancy provided they were living there for the 12 months up to the death. There are also some instances where tenancies are assigned to different people by the court (for example, a divorce settlement). For more information about this, please speak to a Customer Service Officer.
No, Community takes its nominations from councils where it has properties and receives funding. To be placed on the housing waiting list you should contact your local council.
You need to have filled in a transfer application form which you can order from the CSC at . They can also tell you about availability of properties in your preferred area. For information about how the transfer scheme works, and other ways of moving, see the moving home page.
We take this very seriously and will work with you to ensure the matter is dealt with. You should first call the CSC on (020) 7428 4328 and tell them exactly what the problem is. They will advise you about what you can do initially and put you in touch with your housing officer. Please click here to see a summary of our policy for dealing with anti-social behaviour (PDF).
If you share your home with someone, your partner or a family member, and the relationship breaks down so that you can no longer live together, Community will do what it can to help. However, because of the limited number of properties available, CHG will not be able to re-house you separately, creating two tenancies out of one.
If you are suffering from domestic violence, a 24-hour helpline - 0808 2000 247 - will help you find 24-hour emergency refuge accommodation, as well as providing advice and information. A translation service is available. Calls from landlines will not appear on the telephone bill. Friends and families of those who may be in danger can also call for support.
Only tenants living in properties built after 1997 have the right to acquire, subject to certain criteria. For more information, please call the CSC on (020) 7428 4328 or email them at csc@communityhousing.org.uk
You can do this online by printing out the complaints form or you can call the CSC on (020) 7428 4328. They will either send you a form or help you complete it over the phone. If done over the phone, the completed form will be posted to you to sign and send back. Click here for Community's full complaints procedure.
You should call the CSC on (020) 7428 4328. If the Customer Service Officer can not help, they will make an appointment for you to see your neighbourhood officer either at Community’s offices or at your home.
A full list of the information leaflets available can be found in the reception area of the Chalk Farm Office or by clicking here. To request leaflets please fill out this order form and email to cscadmin@communityhousing.org.uk (Change email address) or post to Customer Service Centre, Community, FREEPOST LON 4191 London, NW1 0YT
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